HELP

Using the website

Navigating the website

At the top of each page is a set of buttons that take you to the main areas of the website. When moving around the site you may use your browser's back button to return to a previous page.

Getting Started

If you haven’t bid or bought online with Apex before then please follow these step by step instructions.

• Visit our Home page at www.apexstamps.com.

• Click New to Apex or Create Account top right of the Homepage screen.

• Enter your address and Account information and be sure to complete the fields marked with an asterisk (*).

• Make sure you keep a record of the email address and password you choose to register on the website with. You will need both pieces of information when you login to view your bid results!

• Once you’ve completed the fields click the Register button, at the end of the form, bottom right.

• On the next screen you will be prompted to select Your Interests. We use your selected Interests to notify you of suitable lots coming up for sale or exclusive offers, however,if you go ahead and click ‘Update Interests’ this section can be skipped completely.

• The next screen will show your Account. Congratulations, you are now registered with Apex online.

• In your Account you can update your details and check your bid results once an auction has closed.

• Once you have placed your bids, they are stored in the virtual shopping basket, which is usually shown in a box at the left of the page.

• If you buy stamps or autographs online, as opposed to placing bids in our auctions, you will also be able to pay for your goods and checkout online from your Account.Your Basket will also appear to the left of the screen if you are on the BUY page of the website. (While you use the site, your purchase requests, bids and offers are stored in a virtual shopping basket (MY BASKET). This is not processed by Apex staff until you pass through the Checkout page.)

• Once you have finished selecting your bids and stock purchases you must continue to the Checkout page in order to provide us with your payment details. Your payment needs to be verified up to your total maximum bid amount, but you will only be charged for winning bids. You will receive an email confirmation once your bids have been processed by Apex staff.

• When you’ve submitted your bids you can carry on browsing or Log Out using the button in the top right of the page.

You’re information and Account has now been created online and you can Log In again whenever you wish!

Virtual Shopping Basket

While you use the site, your purchase requests, bids and offers are stored in a virtual shopping basket (MY BASKET). This is not processed by Apex staff until you pass through the Checkout page.

Please note that Browser Cookies are used to keep track of the contents of your basket during your visit.

Purchasing offers from stock

The Offers button at the top of the page takes you to our stock list. Items may be selected for purchase by clicking the Add To Basket button next to the item. This places the item in the virtual shopping basket which is usually shown in a box on the left of the page.

Once you have finished making your selections you must continue to the Checkout page in order to provide us with your payment details.

Please note that your purchase will not be complete until Apex staff have verified the availability of stock and verified that payment is in order. You will receive an email confirmation once your order has been processed by Apex staff.

Placing bids

You may submit bids on items listed in those forthcoming auctions that allow online bid placement. Once you have placed your bid, it is kept in the virtual shopping basket, which is usually shown in a box at the left of the page.

Once you have finished selecting your bids and stock purchases you must continue to the Checkout page in order to provide us with your payment details. Your payment needs to be verified up to your total maximum bid amount, but you will only be charged for winning bids. You will receive an email confirmation once your bids have been processed by Apex staff.

Checking your bids

Prices Realised are available online from our website 24 hours after the close time. If you would like to see a list of your winning bids you will need to Log In to your Account by following these step by step instructions.

• Click the Log In button top right on the Homepage.

• Enter the email address and password you used when you registered on the website.

• You will automatically be taken to your Account.

If you’ve forgotten your password please request a new one by following the instructions outlined in our Frequently Asked Questions.

Making offers on unsold lots

Past auctions may be open for offers on unsold lots. Where this is the case you may enter your offer against the lot and press Make Offer. Your offer will be kept in the virtual shopping basket, which is usually shown in a box at the left of the page.

Once you have finished making your offers and any other bids or purchases you must continue to the Checkout page in order to provide us with your payment details. Your payment needs to be verified up to your maximum offer amount, but you will only be charged for any accepted offers. You will receive an email confirmation once your offers have been processed by Apex staff.

Requesting scans of items

High resolution scans are available for some lots and stock items. These may be purchased by clicking the Purchase Scan button next to the relevant item. The cost is 50 pence per scan. The scan request is placed in the virtual shopping basket.

In order to complete your purchase you must continue to the Checkout page and provide your payment details. You will receive an email confirmation once your purchase request has been processed by Apex staff.

Frequently asked questions

We have compiled a list of answers to our most frequently asked questions, available here.

Contacting Apex

If you require any further information or assistance using the website, please do not hesitate to contact us. Contact details are given at the bottom of every page, and you can send us a message using this website by clicking the CONTACT US link at the very top of the page.

MY BASKET

glowing bid icon bid icon

Nothing to check out.